We provide delivery all over the world and send Royal Mail 2nd Class as soon as the order is received and prepared. We ask customers to wait 3-4 days for their order to arrive, however if your order hasn’t been received in 5 days time we ask that you call 01756 791670 A.S.A.P. and talk to a member of our in-store staff to find your order.
Returning Your Order
Dissatisfied with your order? No worries. We’ve made the returning process fuss-free, just make sure that you:
Reasons For Returning
We’ll accept returns for any of the following reasons:
We’re unable to accept returns of the following items, for hygiene reasons:
Unfortunately, if any of the above items are returned, we won’t be able to offer a refund and the items will not be returned.
HOW TO RETURN YOUR ORDER
Returns By Post
We always recommend that you use a tracked delivery option when sending parcels back from both within and outside the UK. Send your return to:
East End Ethnic Warehouse
3 Victoria Square
Return To Store
Should you wish to return items purchased online to the East End Store then simply package your item/s with your completed returns note, where a drop off service is available. Confirmation of your parcel drop off will be provided to you, and the parcel will then be passed for processing in accordance with our returns policy. Please note we are unable to exchange items purchased through East End online with items available in the East End Store, a new transaction will need to be completed in store. Please note that we comply with all distant selling regulations and your statutory rights are not affected.
We’re currently not able to offer online exchanges, so simply follow all the steps to return and place a new order on-site.
Please allow 14 days from the date you return your order to us for your refund to appear in your bank account. If you’re ordering in a currency other than Pounds Sterling your refund will be issued in your local currency at your bank or card issuer’s exchange rate. Remember that unless your entire received order is faulty, we won’t be able to offer a refund on shipping costs.
For any queries regarding your return/exchange please email us at firstname.lastname@example.org
Please see our Terms and Conditions for further applicable information.
Best mail order firm I have dealt with over quite a few years and kaftans. Excellent service and orders arrive really fast. Friendly service with a sense of humour!
The tops have arrived and the note inside made it feel personal as always. Cannot recommend you enough and always proud to hand on your details when someone compliments me on my purchases from your shop Regards from kate
The personal touch
Fantastic, …….. superb customer service!