Terms and Conditions
Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect: This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to become a member. The types of personal information collected at these pages are:
1) Name and postal address
2) Email address
3) Telehphone number
Delivery Period Following receipt and clearance of payment, all purchase(s) will be posted within five working days. All parcels are dispatched via a method which must be signed for upon receipt (ensuring we can confirm the parcel was received by the customer).
Payment Methods We accept all the major credit / debit cards via our payment gateway (PayPal).
Online Orders & Card Security All credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. All payment transactions take place on the secure encrypted server of our payment processor (PayPal) - we never have access to your card details at any time.
Refunds Customers have up to 14 days after the goods dispatch date in which to request a return and refund. Before returning any product(s) please contact us via email or telephone.×
Our contact details can be found on the contact us page of the website.
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).
We collect the e-mail addresses of those who make postings to our chat areas, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number.
The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site and.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line if a order issue has arisen.
The Information We DONT Collect:
Credit/Debit Card Information - Since all payments are processed via our chosen and authorised payment processor, PayPal, we never have access to your card details at any time. We do not store credit card details.
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.×
Login or Create an Account
You can create an account with Ethnic Warehouse by supplying us with a few of your details. Once that's done we will store them securely for you and next time you shop with us the checkout process will be much quicker.Creating an account
If you have an account with us, please log in.
Please enter your email below. We will send you a link to reset your password.
Email Address *